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Hiring for Contact Center Management - Presales | Lodha Group in Mumbai, for Exp. 6 - 11 yrs at Lodh (Job in Mumbai)

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Job Description:We have an opening here at Lodha Group in the Presales team. Designation: Associate Manager / Dy. Manager / Manager Job Location: Lodha iThink, Near Viviana Mall, Thane Website: Please find below the JD for the role: Presales is about managing leads from various sources and generating potential customers to various projects sales teams: 1) To lead a team of about 6-7 pre-sales outsourced tele calling associates to generate quality walk-ins across various projects of the group. 2) To improve lead management processes, TATs and device policies for enabling max lead conversion 3) To assign targets for various team members, monitor their performance and ensure that all of them achieve targets 4) To monitor quality of various activities/processes followed at the in-house as well as the outsourced centers 5) To know and understand the mediums / systems/ Technologies used by other industries to manage leads and adopt best practices in the organization 6) To prepare dashboards for the consumption of top management 7) To liaise with the outsourced service provider in all forms as desired by the business unit

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Posted on: Tuesday, 11 April, 2017  08:43
Expires On: Sunday, 21 June, 2020  18:30

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