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Hiring for Service Quality Management Kolkata for Exp. 2 - 7 Years at Accenture.,Kolkata (Job in Kolkata)

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Job Description:"Accenture Technology powers our clients businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you ll translate the operational needs of the world s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors. You ll deliver everything from point solutions for a single business function to large, long- term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You ll create custom- designed solutions or integrate our technology platforms with their operations. Role : Advanced Application Engineer Role Description : Utilize modular architectures, next- generation integration techniques and a cloud- first, mobile- first mindset to provide vision to Application Development Teams. Work with an Agile mindset to create value across projects of multiple scopes and scale. Must have Skills : Service Quality Management, Service Management Good to Have Skills : Critical Incident Management Job Description: Skill: Critical Incident Management Responsibilities: Effectively provide communication / updates to senior management, users and other stakeholders regarding the status of the incidents on and off the call Ensure that any service breach is suitably recorded and described before it is closed. Also escalate potential SLA breaches to all stakeholders. Provide Post Incident Review timely inputs to problem management team for all the critical incidents for their further root cause analysis


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Posted on: Thursday, 16 November, 2017  09:03
Expires On: Saturday, 19 September, 2020  18:30

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