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Hiring for Service Desk Management Bengaluru for Exp. 2 - 7 Years at Accenture.,Kolkata (Job in Kolkata)

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Job Description:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture Operations smartly connects the capabilities required to outperform in a digital world, transforming the operations of the digital business by providing technology- enabled, secure and flexible business operations As- a- Service, to help our clients accelerate innovation, revenue growth and cost reduction. We bring together our infrastructure, security, cloud, applications and business process operations capabilities, infused with intelligent technology and augmented by talented people who have deep industry, functional, technical and scientific expertise. Responsibilities: Accountable for the completion of standard and non- standard tasks within the scope of the function. Selects the most appropriate procedures from a given set of solutions/ procedures. Able to recognize and act on non- standard situations and adapt work to business goals. Escalates issues and seeks advice when faced with complex issues/ problems. May have regular interaction with users around first line queries/ requests for information. Subject to general supervision of progress against results. Applies procedures to ensure accuracy of output and adopts continuous improvement approach. Collaborates with Center of Excellence team members on reporting, change, and satisfaction survey capabilities#


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Posted on: Saturday, 11 November, 2017  09:01
Expires On: Wednesday, 25 September, 2019  18:30

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