Hiring for ACN - Strategy - MC - C&C Services- 11 Bengaluru for Exp. 1 - 2 Years at Accenture Soluti (Job in Kolkata)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Key responsibilities of the role: Would be responsible for hands on delivery of customer interaction solution (Genesys) and working in all phases of the project delivery. The position would have a Solution and Delivery focus Experience Minimum 1 to 2 years of design and application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing in Genesys 8.x platform. Hands on experience in IVR and Routing application development through using Genesys Designer, IRD, Genesys Composer (Preferably in Genesys 8.x SIP framework) Experience in Genesys Cloud administration & application development experience using Genesys Designer Experience in Genesys Infrastructure (Genesys CME, Genesys Administrator, GAX) Experience in leveraging Genesys technology infrastructure to automate contact center activities with solution components like Self Service/IVR, Call Routing, CTI, Reporting etc.