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Hiring for Customer Service Executive | Disruptive Educational Games Startup in Bengaluru/Bangalore, (Job in Kolkata)

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Job Description:Come and join our growing edtech startup, if you are passionate about customer service and would like to build your career in an customer-centric entrepreneurial environment!! Our client offers a subscription based service for kids that offers an inquiry and play-based program for early childhood learning at home for children. It is a startup founded by alumni from IIT, IIM and Georgia Tech that is backed by industry veterans and funded by top-tier venture capital firms. We design, develop and deliver activity kits to the homes of the subscribers every month on a subscription basis. The boxes contain all material and instructions for hands-on fun activities that children in the age group of 2-12 years can do with their parents. As a Customer Service Representative, you will play a key role in customer support departments day-to-day functions. You will follow the standards and protocols to be used by the customer service team to promote customer satisfaction. Detailed responsibilities include: Making and receiving calls on behalf of the company Handling inbound and outbound prospect sales and client queries Generating sales leads Identifying and assessing customers needs to achieve satisfaction Building sustainable relationships and trust with customer accounts through open and interactive communication Providing accurate, valid and complete information by using the right methods/tools Meeting individual/customer service team sales targets and call handling quotas Handling customer complaints, providing appropriate solutions and alternatives within the time limits Following up to ensure resolutions Keeping records of customer interactions, process customer accounts and filing documents Following communication procedures, guidelines and policies Taking the extra mile to engage customers

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Posted on: Thursday, 05 October, 2017  08:50
Expires On: Wednesday, 25 September, 2019  18:30

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