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IT Head (deputy Manager) - 1 Opening(s) at null,Hyderabad (Job in Hyderabad Secunderabad)

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Job Description:JOB PURPOSE: Candidate to have the overall responsibility of IT Service Delivery in his/her working region. This includes: Server/Desktop OS Support, Application Support, Network and Database support, Vendor Management, New Projects (Internal) Implementations. KEY ACCOUNTABILITIES: Lead a 3rd Line support team focused on the assure activities supporting all areas of IT Services. a.Complex incident management (Technology and Solution based). b.Root Cause analysis for major incidents and escalated faults. c.Complex delivery in line with agreed SLAs d.Service Management e.Service Delivery (across geographically spread location ) Should have ability to acquire business acumen in no time and identify business requirement and adding value to business by delivering the requirement on time POS (Microsoft .Net ) system architectural understanding Provide management a set of measures covering: a.Support level SLA b.IT driven Business projects c.Compliance and IT Audit at allocated geographical location d.Service reliability and performance. Manage the motivation and morale within the team, and by ensuring: a. Team management responsibilities are carried out in accordance with the Organisational values. b.Team have regularly reviewed Performance Dialogue that is aligned with the wider business goals, individual performance goals. Work with Service Partner and insure SLA and deliveries are met a.Improve fault management performance. b.Improve the availability and reliability of Solutions, and the technologies that support business c.Continually review end-end processes, in order to improve their efficiency and effectiveness. Project management skills like planning, controlling, monitoring and measuring process


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Posted on: Sunday, 19 November, 2017  08:56
Expires On: Monday, 23 March, 2020  18:30

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