Hiring for Team Leader I, Infra Run Hyderabad for Exp. 3 - 6 Years at Invesco (Hyderabad) Pvt Ltd.,H (Job in Hyderabad Secunderabad)
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Job Description:* Job Purpose (Job Summary): Supervise the overall operational activities of the Collaborative Services team with in the respective region. Ensure the highest levels of client service, system availability and support are maintained at all times. Key Responsibilities / Duties: Ensure that the ongoing operational needs of the team are matched by appropriate staff development. This entails undertaking all associated people management activities including but not limited to staff training, conducting performance management reviews, recruitment interviewing, regular direct report reviews, regular team meetings. Assist the team Manager with problem management, investigation, analysis and resolution. Lead contributor to the team strategy as part of the Collaborative Services Leadership Group, ensuring the team strategy is in line with the client requirement. Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the teams work as efficiently as possible. Supervise the day to day operational activities of the team, ensuring the team responds to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly ensuring they re satisfactorily resolved and long-term corrective action/ prevention has taken place. Regularly review the team s procedures ensuring they are followed. Includes the Business/ Disaster Recovery program. Lead contributor to the team risk profile as part of the Collaborative Services Leadership Group, ensuring regular team discussions, update and submission. Successfully deputize in for Manager as required as required. Act as technical point of contact to resolve all escalated issues. This will also include advising and assisting team members in resolution of complex technical problems and appropriately escalating high level issues.