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Hiring for Genpact Hiring for Order Management- Customer Service Representative in Delhi/NCR(Nationa (Delhi Job)

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Job Description:Key Responsibilities: Checking various sources of PO inflow (EDI queue, Fax / email inbox) periodically Entering orders in the business ERP within given TAT Creating delivery note on sales orders in a timely fashion, to ensure products allocation Coordinating with shipping facilities to get the product shipped to customer Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery) Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates Order track and trace when shipped out of the shipping facility, and share real time updates with the customer Creating credit and debit memos in the event of under / over shipment on sales order Communicating with customers about various process updates such as Analyzing order trend of customer and raise flag if variation experienced Work as a team to process any adhoc request promptly Deliver quality customer service by researching and responding to all internal & amp amp external stakeholders inquiries quickly, effectively and professionally Ability to analyse and resolve problems before escalating to the next level. Required Skills: Resources from OTC domain and worked on SAP ERP- preferably Order Mgmt. Prefer people with Siebel experience. Good understanding of upstream and downstream processes Good communication skills (written & amp amp spoken) Strong analytical mindset, problem solving and organization skills Proficiency with system applications especially MS Office (outlook, excel, word, power point etc.) Strong team player Position Requirements Minimum Qualifications: India - Bachelor in commerce (B.COM) from a recognized university Work experience 2 Years and above for 4As and 4 Years and above for 4Bs Good written and spoken communication skills Possess ability to handle multiple tasks at a given time Demonstrate ability to collaborate and partner with internal and external stake holders & amp nbsp Shift Timings : Night Shift (US Time Zones) NOTE: Interested candidates please share across your updated CV on [email protected]


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Posted on: Thursday, 28 September, 2017  08:52
Expires On: Wednesday, 25 September, 2019  18:30

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