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Hiring for Relationship Head - Domestic & US Market in Delhi/NCR(National Capital Region), for Ex (Delhi Job)

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Job Description:- The profile will be to work directly with our assigned group of customers (portfolio) to grow a customer' s revenues as well as ensure renewal of subscriptions. - To ensure that the customers are gaining full benefit of the subscribed products as well as to identify opportunities where other Digi products may meet the needs of the customer. The RM head should be an expert in all aspects relating to account management, commercial relationship management, identifying up-sell opportunities, record keeping and facilitation of client requests. Responsibilities : - Adheres to all the defined processes including client engagement guidelines. - Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner. - Ensures all customer details are updated regularly in the CRM tool. - Conducts ongoing usage analysis to gauge product effectiveness. - Leverages market data to develop / enhance the current business relationship. - Conducts periodic audits and collect positive feedback for marketing purposes. - Reviews all major deliverables to ensure quality standards and customer expectations are met. - Creates and Manages in a RM team at DigiLantern - Ensures that customer' s goals and expectations are being met. - Responsible for the optimal use of purchased products leading to increased revenue from customer base. - Proactively finds ways to build the client' s business and grow accounts. - Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns' products and services - Other duties as assigned by the top management

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Posted on: Thursday, 04 May, 2017  08:44
Expires On: Monday, 23 March, 2020  18:30

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