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Hiring for Call Center Head in Delhi/NCR(National Capital Region), for Exp. 9 - 14 yrs at FRANKFINN (Delhi Job)

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Job Description:Job Purpose: Serves customers by planning and implementing call center strategies and operations improving systems and processes managing staff. Job Duties: To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & amp amp reviewing system. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses defining user requirements establishing technical specifications, and production, productivity, quality, and customer-service standards contributing information and analysis to organizational strategic plans and reviews. Develops call center systems by developing customer interaction and voice response systems, and voice networks designing user interfaces developing and executing user acceptance test plans planning and controlling implementations. Maintains and improves call center operations by monitoring system performance identifying and resolving problems preparing and completing action plans completing system audits and analyses managing system and process improvement and quality assurance programs installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees administering scheduling systems communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Skills/Qualifications: Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence Salary not a constraint for the right candidate. Prerequisites: Experience in Outbound call centre sales process 6 8 yrs Min number of agents handled : 125 - 150

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Posted on: Thursday, 26 October, 2017  08:54
Expires On: Wednesday, 25 September, 2019  18:30

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