Hiring for Specialist - Complaints Management Bengaluru for Exp. 2 - 3 Years at Home Credit India Fi (Bangalore Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Objective: Responsible for the Investigation of assigned reported customer complaints. Investigate such issues to determine if the complaint was due to a failure to meet the specification as well as ensuring other groups are involved as needed when determining root cause and corrective actions. Key Responsibilities: 1.Primary contact for all customer experience reporting and complaint handling activities 2.This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints. 3.Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints. Collaborates with all dpt. (Sales, Collection, Antifraud,) 4.Maintains current and complete complaint files. 5.Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions. 6.Prepares reports for periodic management reviews. 7.Prioritizes work to meet deadlines.