Hiring for Sr. Executive - IT Coordinator Bengaluru for Exp. 2 - 4 Years at Home Credit India Financ (Bangalore Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Summary: Determining center point/SPOC of IT Support for EUC , IT Reporting, Coordination & Analysis. Identify and resolve all the reported/ occurred /assigned IT issue at (includes different locations) Ensure the functioning availability for IT Support in all the Functional domain. Job Responsibilities: Handling call from End Users for help desk calls by entering calls into tool determining whether problems are caused by hardware or software and resolving calls immediately with the customer. Evaluate each call to determine appropriate response and referral determine if on-site assistance by Information Technology staff or vendor is appropriate prioritize each call and escalate calls based on service level. Communicate with customers regarding call status and follow-up with customer to assess customer satisfaction level. Assist technical support staff in managing tickets to meet helpdesk service level agreement. Assist in preparing technical and functional documentations for operating systems. Assist project team in planning and implementation of special projects. Develop performance and systems models, graphs, charts and specifications to systems staff when needed. Analyze metrics to evaluate IT system performance and recommend improvements. Prepare memos, spreadsheets, and presentations for customers and managements. Prepare presentations and agendas for business meetings and discussions. Provide administrative support and maintain in-depth knowledge of company policies and procedures. Contribute to work on IT Training and strategy. Responsible for assisting the Helpdesk Team Leader/Supervisor with other domain (Network& VOIP/IT Admin) as directed with the work schedule and performance follow-up of all Technician. Create and maintain logs of all work performed and processed. Ability to communicate and escalate problem internal IT teams and Specified Team. Monitor and maintain Service Level Agreement for all Incidents/Problems/SRs. Identify root problems which may negatively affect the helpdesk service delivery and notifies the IT Manager/IT Head .