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Hiring for QA - CRM Bengaluru for Exp. 1 - 3 Years at redBus.in(IBIBO GROUP PRIVATE LIMITED).,Bangal (Bangalore Job)

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Job Description:Quality Analyst Work with the Ops/call centre & Training team and take responsibility for offering the customers the highest functional quality services. Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work flow process . Calibration within team and with TLs Prepare & Monitor reports and analyze trends to provide inputs for increasing productivity and excellence Highlight corrective actions by doing data analysis to improve process efficiency. Ability to do a Root Cause Analysis and action planning. Work upon the action plans to improve data Quality scores and increasing customer delight levels Identifying the training requirements of each Team Member and providing for the same in the appraisal sheets. Knowledge of analytical tools, Quality concepts like ISO & Six sigma would be an added advantage. Improving overall quality of service and increasing customer delight levels. Achieving overall productivity and targets of the team. Monitoring and maintaining quality of feedback to CCEs. Initiate and Implement key initiatives for process improvement Ability to train on product/process and some basic soft skills Should be open for travel Experience: overall experience of 3 4 Yrs in BPO industry and minimum 1 yr as quality analyst. Graduation is mandatory. Interested candidates walk-in to the below mentioned venue for face to face discussion. Venue: redBus (Ibibo Group Pvt. Ltd), B1 Golden Enclave, Floor 1, Corporate Block, Old Airport Road, Bangalore- 560017. Dates: 24th Apr 2017 , 25th Apr 2017 , 26th Apr 2017 Timing: 10AM to 1PM Contact Person: Priyanka


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Posted on: Saturday, 22 April, 2017  08:44
Expires On: Sunday, 21 June, 2020  18:30

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