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Hiring for Analyst in Chennai, for Exp. 1 - 3 yrs at HCL Technologies.,Chennai (Chennai Job)

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Job Description:Provide hardware / software / network problem diagnosis / resolution via telephone / email / chat for customer s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationshuips with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention' s. . Responds to telephone calls , email , instant messages , and assigned tickets from users Assign work orders / incidents to appropriate support teams and follow up until closure. . Respond to , and diagnose , problems through discussions with users , including problem recognition , logs , research , isolation , resolution , and follow - up steps Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation , analysis , and setup of PC - based software products (e.g. , word processors , spreadsheets , presentation graphics , database management systems , electronic mail , and communications) . Troubleshoot client software and basic network connectivity problems . Identify , evaluate and prioritize customer problems and complaints . May train users and operators on a limited basis and / or may write training procedures (1.) Contributes to special assignments to increase the maturity of the CoE e.g. budgeting tool design (2.) To analyze and prepare the data cuts as per review requirements (3.) To contribute research and data gathering as and when e.g. opening an operations in new geos (4.) To put together data and slides from different sources for the whole function review with senior management (5.) To understand the requirements of the customer from the process & amp amp application (HCL employees managers HR). (6.) To update information and run validation to keep it current e.g. PM

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Posted on: Monday, 28 August, 2017  08:47
Expires On: Sunday, 21 June, 2020  18:30

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