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Hiring for Service Management Analyst - Associate in Pune, for Exp. 8 - 12 yrs at DBOI Global Servic (Pune Job)

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Job Description:Role purpose: Enhance global coverage and align to business strategy Key accountabilities Production environment stability Key Tasks Ensures that the Service Operations team provides optimum service level to the DeAM business teams Takes overall responsibility for the resolution of incidents and problems within the team and is hands-on in the resolution of incidents. This is a core L2 analyst role and not a coordinator / manager role. Assists in maintaining OLAs and SLAs with relevant stakeholders Ensures relevant stakeholders are informed of progress on incidents Ensures that defined service operations and support processes are adhered to by the team. Makes improvement recommendations where appropriate Manages escalations by working with stakeholders and relevant functions to accurately resolve escalated issues quickly Identify the business and operational impact of an ongoing issue and takes necessary action Identifies required metrics and ensure they are established, monitored and improved where appropriate Builds, captures and manages the transfers of knowledge across the Service Operations organization Knowledge Management is key Takes handover from US on active issues Support and drive onboarding of new applications into the DeAM Production Services support portfolio Ensures that L2 Application Support activities (monitoring, maintenance, SoD / EoD checks, house-keeping) as defined in the run-books, are performed by the appropriate team at an appropriate level Plan and participate in DR activities Participates in the Change Management process as described by the function Process accountabilities Incident resolution Problem identification and error remediation Knowledge Management Change Review and Implementation DR Test Coordination Role requirements Experience: 8+ years IT experience with significant exposure to technology as a developer or L2 support analyst Experience of supporting complex database centric applications and infrastructure domains Broad ITIL best practice service context Experience managing relationships across multiple disciplines and time zones Experience in banking or financial sector preferred Knowledge & amp amp Skills: MANDATORY Deep understanding of Database environments preferably Oracle and MSSQL Expertise in Batch-processing and scheduling tools such as Control-M, IBM TWS or Autosys (in that order) Experience in Monitoring tools such as Geneos, IBM Netcool, Jenkins, etc. Hands-On Experience in Service Operations processes Incident, Problem, Change and Knowledge Management Practical experience in Capacity Management and Data retention/ retrieval Experienced in DR planning and execution Practical knowledge and experience in working with various server environments Unix, Solaris, Windows and Web servers and fileshare services Samba, NetShare, etc. Experience in Middleware technologies and messaging protocols MESH/ TIBCO, MSMQ, SWIFT, MTNA, etc. Excellent communication skills in English (written & amp amp verbal) DESIRABLE: Understanding of the Asset Management business in a banking context Exposure to Fund Management systems/ applications Travel May be required during training Qualification B.E/ B.Tech or equivalent computer science degree from an accredited University. ITIL Foundation Certificate (Intermediate preferred) Other requirements Open to flexible work hours (Very Early morning or afternoon)


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Posted on: Sunday, 28 May, 2017  08:46
Expires On: Sunday, 21 June, 2020  18:30

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